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Canada Post

Canada Post

www.canadapost-postescanada.ca
What is your customer experience with Canada Post?

Canada Post Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Canada Post has a 1.7 star rating from 66 reviews, with 32% likely to recommend; rating distribution shows ~82% unfavorable and 9% positive.

Positive Feedback

Some reviewers note accurate tracking when scans appear and occasional successful deliveries resolving issues.

Negative Feedback / Risk Areas

  • Frequent delivery failures, lost or misdelivered parcels reported in many Canada Post reviews.
  • Poor customer service response, slow or no resolution to Canada Post customer complaints.
  • Problems with mail forwarding, refunds and exchange processes and occasional theft or damage.

Key Takeaways for Future Customers

  • Expect possible delays and verify tracking often for time-sensitive shipments.
  • Document payments and request confirmations for services like mail forwarding and refund claims.
  • Prepare to escalate through multiple channels if customer service does not respond.
View full overview ›

Media from reviews

Canada Post - Cause I loss my order
Canada Post - Sorry we missed youCanada Post - Not acceptable serviceCanada Post - I did not get my parcelCanada Post - Not revived my important mailCanada Post - Not revived my important mail - Image 2Canada Post - Need to change address
View all media ›

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A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

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Show reviews that mention
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Rose Mirtha S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cause I loss my order

Canada Post - Cause I loss my order

The order I sent to my friends is lost. How can I recover it?

My friend called, so she's not receiving it. The lady didn't put the apartment number.

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Sevda C Ozf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Mail forwarding

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I paid $73.17 CAD for a Canada Post mail forwarding service. After that, I paid an additional $28.25 CAD under reference number 9485****.

I paid a total of $101.42 CAD and received no service at all. I contacted online support multiple times and got no response and no resolution. Canada Post took my money and provided nothing. This feels like a scam.

Either provide the service immediately or refund my money. Completely unacceptable.

View full review
Loss:
$101

Preferred solution: Full refund

Resolved
NIKOLA J Htg

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Verified Reviewer
| map-marker West Kelowna, British Columbia

Resolved: They sent package back who knows why

Updated by user Nov 29, 2025

Company fixed the issue and I have been provided with apology. Roseanne took the time to find out why my package was sent back when it was already here and got sent back to the west coast.

the first 2 ladies I talked to on the phone said i should just wait the extra week. Whatever Roseanne did made it get back to me the next day and I appreciate her efforts very much.Still unknown why it made it to kelowna and then got sent back but that's for you guys to figure out.

(Was not wrong address)Thank you for following upNikola Jeszenszky. Keep calling till you find the right person to talk to that is actually willing to help like Roseanne.

Original review Nov 13, 2025

Everyone is saying, 'Oh, just wait for the package for another week.' Why did it get sent back to begin with?

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Preferred solution: Apology

Eric B Rig

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Sorry we missed you

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Canada Post - Sorry we missed you

Watched a Canada Post person drive to my house, walk out with a "sorry we missed you" label already filled out. Didn't even look at a package, all to save 10 seconds.

They never have ANY intention of delivering the package, doubt they organize in their trucks beforehand, and can't be bothered to find them.

So, they race through their shift so they can finish early and do nothing for the last couple of hours of their shift. All while getting paid a full day.

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Preferred solution: Apology

User's recommendation: chit chats, ShippingChimp, Sendle, UniUni, literally any other pkg service

Judy V Qoc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Not acceptable service

Canada Post - Not acceptable service

My dogs died in a house fire on Feb 25, 2025. I canceled my dog food order, and since then, I still get one sent every month even when I canceled. Please stop and refund me.

View full review
Loss:
$200

Preferred solution: Full refund

Anonymous

Mail not being delivered

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No mail delivery again on Tuesday,July 29 and FridayAug1! Hold the person accountable for the deliveries being made .

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Rose B Asc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Nottingham, England

Mail delivery to community mailbox is extremely poor!

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Updated by user Jun 02, 2025

Haven’t heard from Canada post, as per usual.

Original review May 18, 2025

My correctly addressed mail is being sorted into other mailboxes, and not just one piece, but several, one of which was a hospital appointment. It should be of utmost importance that someone is able to read and sort correctly when working for Canada Post. Unfortunately, there is no recourse for costly interest or damages for sorting incorrectly, so the customer loses every time, unlike others who get fired for mistakes and misconduct.

View full review
Cons:
  • This has been an ongoing concern for years

Preferred solution: Fix the problem. You can’t put a value on a missed test.

User's recommendation: Unfortunately some businesses still use paper.

Resolved
Marvin J Ljq

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Verified Reviewer

Resolved: Missing package

Updated by user Jun 02, 2025

Company fixed the issue and I have been provided with apology. There was an error with the tracking information but Canada post was able to deliver it nevertheless.

Original review May 18, 2025

The issue has been resolved apparently the email i received wasn't correct and package was delivered later than expected, nevertheless I received it thank you.

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Anonymous
map-marker Winnipeg, Manitoba

Undelivered, lost parcel!!!!

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do not use their services.the worst on the market. they never know anything.

they can't help in any situations.

they always deliver everything late. it's time to fire them and close them down forever

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Randy B Slb

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Verified Reviewer

Lack of service

Our delivery service has been cancelled based on road conditions without notice multiple times. Why would we not receive notice?

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Cons:
  • Lack of delivery service with out notice

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Ottawa, Ontario

Horrible mail delivery

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Dealt with an abusive mail delivery person today who not only verbally harassed me but kicked our front door. This employee needs to be fired and I shouldn't have to put up with this at my own front door. These people need to do their jobs and stop whining it's not hard to deliver mail.

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User's recommendation: Just shut down this agency it's not needed

Anonymous
map-marker Vancouver, British Columbia

Parcel not delivered

Hello,

I am writing regarding my international parcel with tracking number EP89175****IN. It was sent from India (India Post) on March 24, 2025, and it has been stuck in Toronto for several days without any updates.

Please let me know the reason for the delay and when I can expect delivery.

Thank you for your assistance.

View full review
Anonymous
map-marker Vancouver, British Columbia

My parcel is not delivered to me and it is stuck in Toronto almost from one month

Hi, my name is [Your Full Name]. Im calling about an international parcel sent from India with the tracking number EP89175****IN.

Its been stuck in Toronto for several days with no updates. Can you please check the status and let me know if there is any delay or issue?

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Gurpal S Ghw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I did not get my parcel

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Canada Post - I did not get my parcel
Updated by user Nov 06, 2024

My mother sent me a parcel from India and i did not

Original review Oct 30, 2024

My mother sent me a parcel from India on October 5, but I still did not get it. Please help me. It has been almost 4 weeks.

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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Vernon, British Columbia

Customer service

every time i call for customer service at canada post. I get asked if I want to take a survey, after the call, and i dont select anything.

Then in the following days i get calls from scam telemarketers on my voicemail. I believe this is from canada post to do with canada post.

Why are you asking me if i want to take a survey anyways?

My time is important and im busy and dont want to take a survey and waste my time. Quit doing this.

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Patrice P Tix

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Didn't get the page

I didn't receive my package that I sent from Canada to the US. I sent a box on January 5th, 2025 to New York, but the person I sent it to didn't receive it.

My name is Patrice Johnson.

I sent it to Phillip Blackman. The reference number is CX69074****CA.

View full review

Preferred solution: Deliver product or service ordered

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